Frequently Asked Questions
Got questions? We have answers.
The Brand
Where can you find our jewellery?
Where can you find our jewellery?
On our website www.evabachsen.com, which is currently our exclusive sales channel.
Please feel free to contact us if you would like more informationabout any of our designs, and follow us on Instagram @evabachsen to see our jewellery worn in everyday life.
Don't hesitate to sign up for our newsletter to be notified as soon as new points of sale open!
What quality gold is used in Eva Bachsen's creations?
What quality gold is used in Eva Bachsen's creations?
Eva Bachsen uses only 18-carat gold, or 750 thousandths. Composed of 75% pure gold, this alloy is at its most resistantand durable when in this proportion.
Our 18-carat white gold jewellery is made using an alloycontaining palladium, a metal which gives it a soft, brilliant color and excellent resistance to oxidation.
What are your commitments in terms of environmental and ethical responsibility?
What are your commitments in terms of environmental and ethical responsibility?
At Eva Bachsen, whose creations aspire to bring you a little ofthe magic and wonder that nature offers us, it seems obvious to us that the jewellery we wear should be produced in harmony with these values.
That is why we have chosen to work with a family-run jewellery workshop in France, which is a certified member of the Responsible Jewellery Council (RJC).
Adhering to the principles of the RJC label means committing to responsible practices in terms of ethics and respect for theenvironment, whether in the gold supply chain or in the sourcing of diamonds.
The 18-carat gold used for Eva Bachsen jewellery is therefore traceable and responsible.
With regard to the gemstones used, the same ethical concerns led us to decide to use lab-grown diamonds, which have the same properties without the environmental and ethical impact of natural diamonds.
When it comes to colored gemstones, our love of beautiful natural stones must also be balanced with the desire to keep our environmental impact to a minimum. That is why, beyond its obvious warm and rock-inspired colour, we have opted for smoky quartz. Quartz, with its diverse shapes and colours and widespread presence, is one of the most easily accessible gemstones. Its adaptability to various geological environments and its abundance make quartz a true link between the nature that surrounds us and the extraordinary world of jewellery.
Orders
Any questions about your order?
Is it possible to customise the size or design of a model?
Is it possible to customise the size or design of a model?
Anything is possible! When you place your order, you can add a comment if, for example, you would like to add an adjustment ring to a necklace or bracelet. Making jewellery to order allows us this flexibility when a request for a size change is specified at the time of purchase, before manufacturing.
However, when a request for a change is made after the order has been received, the cost of lengthening a piece of jewellery will be quoted by our workshop.
What are the manufacturing and delivery times?
What are the manufacturing and delivery times?
In line with our environmental commitments, Eva Bachsen mainly produces to order to avoid overproduction and overstocking.
Please allow 4–5 weeks between placing your order and receiving your Eva Bachsen jewellery.
This includes processing your order, handcrafting your jewellery in our French workshop, quality control, and careful, secure shipping to your home.
How is the jewellery packaged?
How is the jewellery packaged?
Eva Bachsen jewellery is delivered in a velvet pouch in the brand's colors. It is perfectly secured in a matching insert to ensure ideal positioning for transport (and for opening the gift!). The pouch is then placed in a 'drawer' box, which is secured inside the shipping box.
A gift bag is included with the box, of course.
How does delivery work?
How does delivery work?
Your Eva Bachsen Paris orders are shipped securely within mainland France via Colissimo Valeur Déclarée or DHL.
Delivery times
Delivery times
The standard delivery time in mainland France is:
- Jewellery in stock: three to five working days
- For orders: Four to five weeks
What are the delivery costs?
What are the delivery costs?
Delivery is free for all orders placed on the Eva Bachsen website.
For express delivery of jewellery in stock, a courier service in Paris or by DHL Express may be offered for an additional fee.
How can I track the progress of my order?
How can I track the progress of my order?
Once we have received your order and payment, you will receive a confirmation email.
From that moment on, we will start manufacturing your jewellery in our workshop.
As soon as your jewellery leaves our workshop, you will receive an email with the tracking number for your parcel from our carrier so that you can track its delivery.
Return your order
Do you have any questions about our return policy?
What is our return policy?
What is our return policy?
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Exceptions / non-returnable items
Custom products (such as special orders or personalized items) cannot be returned.
Unfortunately, we do not accept returns on sale items or gift cards.
How do I return my order?
How do I return my order?
To start a return, you can contact us at: contact@evabachsen.com.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be
accepted.
Please feel free to contact us at contact@evabachsen.com
for any return-related questions.
Can't find what you're looking for?
Contact our customer service, we will respond as soon as possible!